[Weekly Retro] Do we really need to automate everything?
#196 - Nov.2024
Happy Friday!
💡 Here is a quick idea before you head off to the weekend:
Do we really need to automate everything?
It's tempting to automate every part of the product or service experience.
Sure, human to human interactions might seem inefficient at first.
But it is precisely these types of interactions that offer opportunities to create "wow" moments.
Moments we connect with customers.
Moments where we create trust bonds.
I think that a far better mental model is: search for the best part of your experience where a human touchpoint can make all the difference.
Often, many of the best innovations are just human connections.
🧠 Mental model of the week
Framing
Framing is the art of context, the craft of shaping perception. It’s how we present information, the lens through which we invite others to view the world. Like a photographer choosing what’s in the frame, we constantly decide what to emphasize, minimize, or leave out. These often unconscious choices profoundly influence how others understand and respond.
source: fs.blog
👨🏻💻 Interesting links
📚 Recommended book
In "The Creative Act: A Way of Being," Rick Rubin share his perspective on creativity. Using the metaphor of signals he talks about a different way to be aware and act on these signals. Checkout other recommended books in my bookshelf.
🖋️ Quote of the week
“The art challenges the technology, and the technology inspires the art.” – John Lasseter
